STORE POLICY

Shipping Policy

SHIPPING POLICY

Processing Time

All items are made to order. Please allow 3–7 business days for production before your order is shipped.

Shipping Times

Tracking Info

You will receive a tracking number via email once your order has shipped.

Shipping Providers

Orders are shipped via carriers (USPS, FedEx, UPS, etc.).

Delays

We are not responsible for shipping delays caused by weather, customs, or carrier issues.

Address Errors

We cannot replace items shipped to incorrect addresses. Please verify all shipping info before placing your order.

Returns Policy

All Sales Are Final

Because each item is made to order, we cannot accept returns or exchanges.

Damaged or Defective Items

If your item arrives damaged, please email us within 7 days.

Include:

If approved, we’ll issue a replacement at no additional cost.

Order Cancellations

Orders may only be cancelled within 24 hours of purchase.

Payment Methods

We accept all major secure payment options:

All transactions are encrypted and processed via Wix’s secure checkout. We do not store your payment details.

FAQ'S

Why do FAQs matter?

FAQs are a great way to help site visitors find quick answers to common questions about your business and create a better navigation experience.
What is an FAQ section?

An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".
Where can I add my FAQs?

FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.
How do I add a new question & answer?

To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
How do I edit or remove the 'Frequently Asked Questions' title?

You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
Can I insert an image, video, or GIF in my FAQ?

Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.